Our Shopping and Return Policies
Shipping and Handling
-We ship all orders (US and Canada only) by US Post Office, using the best available rate.
-We will ship on the same day or the next business day if the payment for the order is before 3:00 pm Central Time. Business hours are Tuesday-Friday 10am-4pm and Saturdays 9am-2pm. We are closed Sundays and Mondays.
-There may be a small handling charge on all shipped orders for items other than thread.
-If you need an accurate shipping cost please contact us and we will happily provide a shipping quote for your order. E-mail us at email@example.com.
Return/ Refund Policy
-There are no returns, refunds, or exchanges on cut fabric, books, videos, quilting patterns, clearance/sale/discounted items and kits.
-You may return unopened product within 30 days of invoice date for a refund of the purchase price. Except Machines have a 10 day return policy on unopened boxes. No store credits will be issued for brother machines and there will be a 15% restocking fee.
-Exchanges only for store credit after 30 days.
-No credits issued on products after 90 days.
-Shipping charges both directions are never refunded or credited.
-Damaged or missing items must be reported within 3 days of delivery
-We will not sell or share any customer information, outside of K&S Sew-N-Quilt, including your email address.
-You may occasionally receive information via USPS or e-mail from us.